FAQ

To get started, visit our Start a Team Page.

 

Previews are available on our Web site on the Challenge Preview Page. You can also download our 1 page Challenge Preview PDF on our Downloads Page.

 

Yes. For a list of International Affiliates, please see our Locations Page. You will find a list of the countries that have teams in the Destination Imagination program. The contact information for your Affiliate Director is also located on this page.

 

You can upgrade from a 1-Team Pack to a 5-Team Pack. To do this, you must have a valid 1-Team Pack, and you must be the person who purchased it. You can only upgrade a 1-Team Pack once.

1. Visit www.ShopDI.org and follow the links to Start a Team.
2. Click on “Upgrade to 5-Team Pack” (Domestic or International).
3. If you have any eligible 1-Team Packs, they will appear in a drop-down box.
4. Select the 1-Team Pack you wish to upgrade, and click “Add to Cart.”
5. Follow the instructions to purchase your upgrade and then check out of www.ShopDI.org.

Yes, we do accept official Purchase Orders for purchases on www.ShopDI.org, including Team Numbers. Once the complete Purchase Order (including a valid signature) is received and processed in our office, the order is usually shipped out within a few days. To ensure efficient processing, please make sure that the Purchase Order has the correct information needed for processing (e.g., the correct amount including shipping cost, a signature, and accurate billing and shipping addresses).

 

Please see our shipping and return policy here.

 

Our full collection of Instant Challenges is available to purchase here.

The experts on specific Destination Imagination Team Challenges are called International Challenge Masters. If you are a team member, you can ask for a Clarification. (More info below.) If you are a Challenge Master, you can discuss your Challenge with the ICMs using a specific board in the Forum. The process for becoming a member on the Forum is discussed here.

 

All questions related to rules and Team Challenges must be answered through the Clarification procedure explained in the Rules of the Road in our Program Materials. You can request a Clarification on our Clarifications Page. Clarifications are not considered until late November of each season.

The specific schedule for your tournament is available from your local Regional/Affiliate Tournament Director. You can find a complete list of local Affiliates and their Web sites on our Locations Page.

 

You will need to contact your local Affiliate/Regional Director for information on local training, tournaments and events. You can find a list of local Affiliate websites by visiting our Locations Page.

 

In order to best prepare for the tournament day, you will want to download the Travel Guide for Teams on our Downloads Page. The Travel Guide is available in January of each program season. Be sure to also complete your local tournament registration requirements. This is done using the forms and/or process provided by your local Affiliate/Regional Director. You can find a list of local Affiliate websites by visiting our Locations Page.

Currently, we have several websites with different login procedures. We will describe each:

• ShopDI - Purchase Team Numbers, DI Resources, and DI Merchandise

  Click above to login to ShopDI. You will need an e-mail address and a password.

  If you forgot your password, on click on Forgot your password?, enter your email address, and ShopDI will send you a new password. If the password doesn’t arrive in 5 minutes, check your spam filters: they may have blocked delivery of the password email.

• Resource Area - Download Material, Such as the Challenges

  Team Managers and Officials can access the Resource Area. Team Managers have access to team-based materials. Officials have access to more information based on their role (e.g., Affiliate Director, Regional Director or Challenge Master). Click on the links to be directed to each login.

  • Team Manager

    You need a valid e-mail address and your Team Number, which should be formatted "XXX-XXXXX." Team Numbers were mailed to whomever bought them through ShopDI.

  • Official

    To log in as an Official you'll need:

    1. To have an account in ShopDI. (The Resource Area and ShopDI share accounts.)

    2. Your Affiliate Director to set your role (e.g., RD, ACM, RCM...) in the Resource Area.

    3. To contact your AD and let them know the name and e-mail associated with your ShopDI account and your role (e.g., ACM for Challenge C). With this information, they can set up your role. You can find the information you need to contact your AD here.

    4. Once your role has been set, you can log in by clicking the above link. Your profile will feature the roles that have been set for you.
        

Gaining access to the DI Forum is done using the Resource Area. Consequently you will need a ShopDI account so you can log into the Resource Area as an Official. See the FAQ topic "How do I log into the different Destination Imagination websites?" for instructions on creating A ShopDI account as an Official.

Once you login to the Resource Area, click on "Visit the DI Forum." This link will help you gain access to the DI Forum. This link in the Resource Area includes step-by-step instructions on gaining access to the DI Forum.
 

Currently, we have several Web sites with different login procedures. We will describe how to get a new password for each:

• ShopDI:

  You will need to get a new password by clicking here. After entering your e-mail address and clicking on Submit, a new password will be e-mailed to you. If the e-mail containing the password doesn’t arrive in 5 minutes, check your spam filters: they may have blocked delivery of the password e-mail.

  Once you log in with the new password, you can change it to something easier to remember by:

  1. Clicking on My ShopDI button at the very top of the page.

  2. Clicking on Change My Account Password.

• Resource Area:

  The Resource Area and ShopDI share login information, so follow the same procedure for recovering your ShopDI password.

• Forum:

  You will need to set a new password by clicking here. After entering the e-mail address associated with your membership and clicking on Send, an e-mail will be sent to you that contains a URL. If you enter this link into a Web browser, you will be redirected to a page where you can set your password.
   

Because we have different systems that make up our Web presence, the act of changing information varies based on the system. We'll describe how to make the changes below:

• The Resource Area and ShopDI: These Web sites share password and e-mail addresses, so you change your e-mail address the same way for both. Remember that your e-mail address serves two roles in the Resource Area and ShopDI: it is used to send you information via e-mail, and it also uniquely identifies you. Your e-mail address must therefore be unique from all other customers (i.e., no 2 customers can have the same e-mail address).

  To change your e-mail address:

  1. Log into shopDI with your current e-mail address. If your email address doesn't work, send an email to AskDI@dihq.org, and we will help you reset it.

  2. Once you are logged in, click on the My ShopDI button at the very top of the page.

  3. Click on View or Change My Account Information.

  4. Change your e-mail address in the text field supplied and click Update.
      

• The Forum (discussion boards for Challenges):

  To change your e-mail address:

  1. Log into the DI Support Page. If your email address doesn't work, send an email to AskDI@dihq.org, and we will help you reset it.

  2. Once you are logged in, click on the menu item Profile near the top of the page.

  3. In the Modify Profile menu on the left side of the page, click on Account Related Settings.

  4. There is a text field you can use to change your e-mail about halfway down the page on the right. Don't forget to click on Change Profile at the bottom of the page to record your changes.
      

Destination Imagination (DI) and ShopDI send e-mails fairly regularly. ShopDI will send e-mails when you buy something or if you change your e-mail address or password. DI sends email periodically to groups such as the Affiliate Directors, Regional Directors, and Affiliate Training Directors. If you are not getting these e-mails, there are 2 common causes:

• There is a typo in your e-mail address. Click on the FAQ How do I change my email address? to check for typos in your email address and fix them.

• The e-mail server supporting your account is blocking e-mail from our server, dionline.org. This is becoming a more common practice, particularly in schools. You can ask your e-mail support staff if e-mail from apache@dionline.org (from address for ShopDI) is being blocked. If so, tell them it is not spam.
  
   

The use of any DI copyrighted or trademarked art or logos (including Destination Imagination logos), without the written permission from Destination Imagination is not sanctioned or condoned by Destination Imagination Inc. Please email artwork@dihq.org for permission.

The use by teams of Destination Imagination, Inc. logos including Global Finals, Destination Imagination, Box and Ball and the Challenge Logos is prohibited  with the following exception:

The Rising Stars! Challenge is geared for four to seven year olds. For more information about Rising Stars!, click on our Early Learners Page.